Author: Tim Katsch
Tim Katsch
Tim Katsch, CFE, is the publisher of Franchise Brief and founder of Franchise Hire, an executive search firm for franchisors. He chairs the IFA's Education Advisory Council and works as a talent strategy partner inside franchisor organizations, helping teams land priority hires by sharing the brand's story and evaluating roles with a franchise operator's mindset. He previously served as EVP for an emerging franchise brand, overseeing operations, real estate, zoning, construction, and marketing.
Net Promoter Score (NPS) has become one of the most widely used customer loyalty metrics in franchising. For brands with dozens, hundreds, or even thousands of…
For many prospective franchisees, the journey toward business ownership includes a milestone known as Discovery Day. Some franchise brands call it Confirmation Day, while others refer…
In franchising, growth often gets measured in numbers. Store commitments, trade areas, menu expansion and systemwide investments all tell part of the story. But the most…
For many educators, the impact of a kind word, a listening ear, or steady encouragement can last long after a student leaves the classroom. Round Room,…
Randal Moore had no master plan when he followed his mother from Richmond, Virginia down to Myrtle Beach, South Carolina. He was a young man trying…
Krystal is using its spring menu promotion, which showcases a broader point about what matters in quick-service right now: accessible pricing, small indulgences, and the staying…
MFV Expositions is preparing to bring the International Franchise Expo back to New York City on May 29th and 30th, with organizers expecting attendees from more…
In franchise development, the first hurdle is often not financing, territory mapping or unit economics. It is comfort. A prospective franchisee can review a polished deck,…
Innovation in the food segment is rarely about creating something from nothing. More often, it comes from taking a product guests already associate with a brand,…
In a world where technology rarely stands still, progress is often measured not by sweeping reinventions, but by incremental improvements that quietly reshape everyday experiences. The…