Author: Tim Katsch
Tim Katsch
Tim Katsch is the publisher of Franchise Brief and an Embedded Talent Partner and advisor to franchisors, helping teams land priority hires and strengthen talent acquisition through practical systems and real market insight. He is a former franchisor EVP who led operations, real estate, construction, and marketing across a national system.
There is a concept in Olivia Fox Cabane’s book The Charisma Myth that stopped me cold when I first read it. Cabane describes what she calls…
There is a problem hiding in plain sight inside franchise development. Brokers and developers are routinely losing 3 to 5 hours a day to operational tasks…
Michael Jacobson did not set out to revolutionize the floral industry. He set out to help his uncle sell a flower shop. What happened next is…
There are brands that follow the market, and then there are brands that seem to arrive exactly when the market is ready for them. Konala (pronounced…
Net Promoter Score (NPS) has become one of the most widely used customer loyalty metrics in franchising. For brands with dozens, hundreds, or even thousands of…
For many prospective franchisees, the journey toward business ownership includes a milestone known as Discovery Day. Some franchise brands call it Confirmation Day, while others refer…
In franchising, growth often gets measured in numbers. Store commitments, trade areas, menu expansion and systemwide investments all tell part of the story. But the most…
For many educators, the impact of a kind word, a listening ear, or steady encouragement can last long after a student leaves the classroom. Round Room,…
Randal Moore had no master plan when he followed his mother from Richmond, Virginia down to Myrtle Beach, South Carolina. He was a young man trying…
Krystal is using its spring menu promotion, which showcases a broader point about what matters in quick-service right now: accessible pricing, small indulgences, and the staying…