Franchise Brief
Franchise news, stories, and insights shaping today’s franchise industry.
Franchise Articles
Net Promoter Score: What Franchise Brands Need to Know About Measuring Customer Loyalty
Net Promoter Score (NPS) has become one of the most widely used customer loyalty metrics in franchising. For brands with dozens, hundreds, or even thousands of locations, the appeal is easy to understand. NPS turns customer sentiment into a number that operators can track, compare, and act on. At its…
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Franchise Pulse
Take a quick look at what’s happening in the Franchise Industry with new Launch Items, Menu Updates and Talent Moves
Freddy’s Frozen Custard & Steakburgers is kicking off summer with the return of its popular Dr Pepper Frost, available May 6th through July 7th at participating locations nationwide. Guests can order the limited-time frozen treat through drive-thru, dine-in, pickup, delivery via the Freddy’s mobile app, or online at Freddy’s Frozen…
Zoom Room has appointed Darris Cooper as Director of Training and Socialization, adding a nationally recognized canine behavior expert to its leadership team as the indoor dog training gym franchise expands its science-based training platform. Cooper brings more than 15 years of pet industry experience, including leadership roles at Petco…
Taco John’s® is strengthening its leadership bench with the appointment…
Zoom Room has appointed Jackie Mendes as Senior Vice President…
Fransmart has named Sara Schmillen as its new Chief Marketing…
Code Ninjas has named Tyler Semerdjian as its new Chief…
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Experience the heart of franchising with stories of Giving, Volunteering, and Caring
Most parents know the version of youth sports that feels like a second job. Early morning practices, weekend tournaments, the quiet pressure to pick a sport and commit before a child has figured out what they actually enjoy. Sportball was built as the antidote to all of it. Founded in…
Walk-On’s Sports Bistreaux closed the holiday season with a nationwide giveback that was deliberately simple and intensely hands-on; cooks cooked; teammates delivered; neighbors received. Across the system, restaurants prepared and distributed more than 7,500 meals through local non-profits chosen by each location. Partners ranged from the Delaware Township Food Pantry…
Finding the right location for a restaurant franchise has never been simple, but it has rarely been as consequential as it is today. Rents are elevated. Construction costs have climbed. Permitting timelines stretch in ways that eat into a franchisee’s runway before a single bowl is served. In that environment,…
There is a version of the working parent’s morning that everyone knows too well. The alarm goes off before the sun does. Breakfast is whatever survives the scramble. The drop-off runs long, the commute does not cooperate, and somewhere between the car and the desk, the gym visit that was…
Moving is rarely just a moving truck and a new address. For many families, the hardest part is not logistics. It’s the moment when a parent’s life changes, and the home that once felt stable becomes complicated, unsafe, or simply too much to manage. Smooth Transitions exists for that moment.…
Franchising is often celebrated for its proven systems, recognizable branding, and strong corporate support. However, the true competitive advantage often comes from the hidden heroes who work diligently behind the scenes, providing specialized expertise that franchisees rely on. Pestmaster’s own Mariah Baggio-Deibler, affectionately known as “Dr. Bugs,” exemplifies this invaluable…