Author: Tim Katsch
Tim Katsch
Tim Katsch, CFE, is the publisher of Franchise Brief and founder of Franchise Hire, an executive search firm for franchisors. He chairs the IFA's Education Advisory Council and works as a talent strategy partner inside franchisor organizations, helping teams land priority hires by sharing the brand's story and evaluating roles with a franchise operator's mindset. He previously served as EVP for an emerging franchise brand, overseeing operations, real estate, zoning, construction, and marketing.
Running a successful business and running a franchise system are two very different things. Many emerging franchisors discover that gap the hard way. They know their…
The franchise industry has entered a new era, one shaped by a growing appetite for lower-investment concepts, leaner operations, and more flexible paths to ownership. For…
Franchise operators have spent years talking about technology as a way to speed up service, reduce costs and create more consistent customer experiences. Now, that conversation…
There is a concept in Olivia Fox Cabane’s book The Charisma Myth that stopped me cold when I first read it. Cabane describes what she calls…
There is a problem hiding in plain sight inside franchise development. Brokers and developers are routinely losing 3 to 5 hours a day to operational tasks…
Michael Jacobson did not set out to revolutionize the floral industry. He set out to help his uncle sell a flower shop. What happened next is…
There are brands that follow the market, and then there are brands that seem to arrive exactly when the market is ready for them. Konala (pronounced…
Net Promoter Score (NPS) has become one of the most widely used customer loyalty metrics in franchising. For brands with dozens, hundreds, or even thousands of…
For many prospective franchisees, the journey toward business ownership includes a milestone known as Discovery Day. Some franchise brands call it Confirmation Day, while others refer…
In franchising, growth often gets measured in numbers. Store commitments, trade areas, menu expansion and systemwide investments all tell part of the story. But the most…