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You are at:Home » Irresistible Marketing: Carvel’s Soft Serve Billboard
Marketing

Irresistible Marketing: Carvel’s Soft Serve Billboard

Tim KatschBy Tim KatschJune 4, 20253 Mins Read
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Rendering of the Carvel Soft Serve Billboard in NYC
Carvel Billboard Rendering (Image Courtesy of Carvel)
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One Cool Idea, One Viral Moment, One Scoop at a Time

Franchise brands are turning up the heat on traditional advertising this summer, and Carvel® is leading the pack with a marketing idea so cool, it literally melts in your mouth.

On June 18th, Carvel is making waves in New York City’s West Village by debuting the first-ever soft serve dispensing billboard. Located at 137 Perry Street, this unexpected blend of out-of-home media and real-time gratification invites passersby to enjoy a free serving of vanilla soft serve directly from the billboard from 12 PM to 7 PM EST. The campaign, which perfectly aligns with the brand’s playful mantra, proves that in the digital age, one bold idea has the potential to travel across social media feeds, grab national attention, and land a spoon in someone’s hand.

From Meltdown to Marketing Magic

Carvel has been an innovator since day one. In 1934, brand founder Tom Carvel transformed a broken-down ice cream truck into a booming business by serving melting ice cream on a hot summer day. That roadside accident ultimately gave birth to The Original Soft Serve™, and now, 91 years later, Carvel is keeping that same spirit alive. This time through a viral marketing concept that puts ice cream directly into consumers’ hands in the middle of a bustling city street.

“For the past 91 years, enjoying Carvel’s ice cream treats with friends and family has been a special and memorable part of Summer for our loyal fans and this year is no different,” said Jim Salerno, Chief Brand Officer at Carvel. “We look forward to officially kicking off Summer, or what we like to call Ice Cream Season, in a playful way because after all, It’s Not Summer Without Carvel.”

It’s not just a clever billboard; it’s a fully integrated brand moment, designed to delight fans, generate buzz, and spread Carvel’s creamy message across TikTok, Instagram, and beyond.

Sweet Rewards and Sweeter Community

Fans who are part of Carvel’s Fudgie Fanatics loyalty program will receive VIP treatment at the event, including sprinkles, exclusive swag like t-shirts and gift cards, and the chance to take home some extra smiles. The first 50 members to arrive get in on these tasty perks, but anyone can join the Fudgie Fanatics program on the spot to enjoy member-exclusive benefits like a free birthday reward and BOGO sundae offers.

For those who can’t make it to New York, Carvel is still serving up summer sweetness with its nationwide “BOGO Wednesday” promotion. A tradition dating back to 1936, this beloved offer lets customers enjoy a free soft serve sundae with the purchase of another, turning mid-week into a mini celebration.

As part of the GoTo Foods platform; which includes iconic brands like Auntie Anne’s®, Cinnabon®, Jamba®, Moe’s Southwest Grill®, McAlister’s Deli®, and Schlotzsky’s®; Carvel’s creativity in advertising showcases how franchise brands are tapping into social culture and experiential marketing to remain top-of-mind and top-of-feed.

Because sometimes, one great idea is all it takes to turn an ad into an experience. And a passerby into a fan, with a cup in one hand and a spoon in the other.

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Tim Katsch
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Tim Katsch, CFE, is the publisher of Franchise Brief and founder of Franchise Hire, an executive search firm for franchisors. He chairs the IFA's Education Advisory Council and works as a talent strategy partner inside franchisor organizations, helping teams land priority hires by sharing the brand's story and evaluating roles with a franchise operator's mindset. He previously served as EVP for an emerging franchise brand, overseeing operations, real estate, zoning, construction, and marketing.

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