FranConnect has appointed Adam Walton as Chief Customer Officer, expanding its executive leadership team amid global growth. Walton will lead global customer success, professional services, and education initiatives while shaping the company’s overall customer experience strategy. CEO Gabby Wong said Walton’s “deep expertise in customer experience (CX) and AI” will help deliver lasting impact across FranConnect’s expanding customer base. Bringing more than 30 years of experience from companies like CallMiner and Cresta, Walton plans to strengthen customer partnerships and drive innovation. His appointment follows a landmark year for FranConnect, highlighted by new AI-powered tools including Frannie AI™, Optik IQ, and Candidate Coach.
FranConnect Appoints Adam Walton as Chief Customer Officer to Drive Global Growth
Industry veteran joins to enhance customer experience and advance AI-driven innovation at FranConnect
By Tim Katsch
Image Courtesy of FranConnect
Tim Katsch
Tim Katsch is a former EVP of a national franchisor, where he led operations, real estate, construction, and marketing. He now runs Franchise Hire, a recruiting and executive search firm that helps franchise brands build exceptional teams, and publishes Franchise Brief, a platform covering trends and insights shaping franchising today. Tim is also the author of Coach Up: A Manager’s Quick-Start Guide to Workplace Coaching, a practical guide that helps general managers and new leaders become confident workplace coaches who bring out the best in their teams.